Ordering Information & Terms of Sale

Orders

Orders will be accepted by phone, by fax, by mail, or online. Phone orders may be confirmed but should be prominently marked “Confirming Order, Do Not Duplicate.” Address orders to:

Astarte Biologics, Inc.
22122 20th Ave SE, H-150
Bothell, WA 98021

Phone: 866-513-1894
Local: 425-481-4180
Fax: 440-508-2919
info@astartebio.com

Be sure to include a shipping address with phone number and to whom the shipment should be addressed, a billing address, and a method of payment.

Pricing

Prices are quoted in US dollars and are subject to change without notice.

Payment

Payment is due 30 days from date of invoice (net 30) unless prior written agreement has been exchanged. A 1.5% monthly late charge on account balances over 30 days past due will be added to invoices from date of shipment. If collection of past due accounts requires attorney involvement, the customer will be responsible for all fees and court costs. Payments can be made by check or money order drawn on a US bank or can be made by ACH or wire transfer. All payment must be for the full amount. Deductions made for bank, clearance, or exchange charges will not be accepted. All checks returned for insufficient funds are subject to an additional charge of $25.00. We also accept all major credit cards: Mastercard, Visa, American Express, Discover.

Shipping

Products are shipped FOB Astarte Biologics, Inc. with shipping prepaid and added to the invoice. Astarte Biologics reserves the right to choose shipment method. Items in stock will be shipped within 2 business days of receipt. Because most of our products are temperature sensitive, no orders to locations in the US will be shipped on Fridays.

Shipping charges in the US are based upon shipping conditions. Dry ice shipping charges are $80 per box, cool pack shipment charges are $50 per box, and ambient shipping is $25 per shipment. If your order includes items with different temperature requirements, only the highest applicable charge will be added to your invoice.

Please contact us to arrange international shipments.

To our customers in Japan: Please contact our distributor, Cosmo Bio Co., Ltd.

Warranty

All products supplied by Astarte Biologics are warranted to meet or exceed our published specifications when used under normal conditions in your laboratory. Specifications are published in the Certificate of Analysis available online for most products, or call customer service and request a copy. Should any product fail to perform as warranted, upon notification Astarte Biologics shall promptly replace it free of charge. Our obligation and your sole remedy are limited to such replacement of the products or full credit of the original purchase price. Any claim for credit must be made within 10 days of receipt. Astarte Biologics will not accept returned products.

Condition of Sale

All products are sold for research use only, not for diagnostic or therapeutic use. Human cells and cell lines are derived from donors screened for blood-borne pathogens following informed consent. All human derived cells should still be handled as if infectious following biosafety level 2 practices. Astarte Biologics will not be held responsible for patent infringement or other violations that may occur with the use of our products. Purchase does not include or carry any right to resell or transfer this product either as a stand-alone product or as a component of another product or service.